Categories for Recent News
December 18, 2017
Published by CopyPro
GREENVILLE, NC (December 18, 2017) – CopyPro was recently honored as a Savin/Ricoh Service Excellence Certified Dealership for outstanding service and support for their product line. This designation is a formal recognition of CopyPro’s superior service, dedication, and performance. To receive this degree of excellence, dealers must demonstrate outstanding service and support to its customers, as well as exceed the manufacturers’ requirements for service excellence. Dealers are chosen based on high scores in categories such as customer satisfaction and service organization structure. Savin/Ricoh awarded the CopyPro Service team with their 5th RFG Circle of Excellence award.... View Article
December 11, 2017
Published by CopyPro
GREENVILLE, NC (December 11, 2017) – CopyPro is proud to announce that Bill Rogers, CopyPro Corporate Trainer, has earned Savin/Ricoh’s “Prestige” Certification. This achievement is the highest level of attainment for service engineers within Ricoh’s RFG Circle of Excellence program. The “Prestige” Service Excellence Program has been designed to recognize service engineers that are Professional, Resourceful, Exceptionally Skilled, Tactful, Innovative, Gifted and Experienced. The certification is obtained via successful completion of two levels of progressive on-line, time sensitive testing. The designation of “Prestige” is available to all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the exam. Those service... View Article
December 4, 2017
Published by CopyPro
GREENVILLE, NC (December 4, 2017) — CopyPro, Inc. is pleased to announce the return of Barry Knowles as Major Accounts Manager to the Greenville office. Barry has over 15 years of sales and customer service experience. He previously worked with CopyPro from 2002 through 2015 where he was part of the sales team. “We are delighted to welcome Barry back to CopyPro. We’re fortunate to have a person with his experience on our staff. He will be a tremendous asset to the sales team,” stated Jason Jones, CopyPro COO. Barry’s territory will consist of Pitt County. He is originally from... View Article
December 1, 2017
Published by CopyPro
This month we will shine the employee spotlight on Valesecia Joyner. Valesecia began her tenure with CopyPro in December 2012, and has already accomplished much in her nearly five years as part of the CopyPro team. She was hired as the receptionist and her impeccable customer service skills were immediately recognized. For this reason, she was promoted into our Customer Support Team, placing service and supply calls and working with our technicians in getting to our customers as efficiently as possible. In 2014, Valesecia was recognized as our Administrative Employee of the Year. She was promoted to her current role,... View Article
November 27, 2017
Published by CopyPro
GREENVILLE, NC (November 27, 2017) – CopyPro was recently recognized by Konica Minolta as a Pro-Tech Service Center for outstanding customer service and support for their 22nd consecutive year. The Pro-Tech Service Center award recognizes Konica Minolta dealers that demonstrate an exceptional commitment to customer support and satisfaction. It is a symbol of quality, and an assurance of professional, reliable service and maximum performance for your Konica Minolta office products. “I’m proud of the CopyPro team and their continued commitment to quality customer service and support. To receive this award 22 consecutive years shows our on-going dedication and passion to... View Article
November 2, 2017
Published by CopyPro
Our November employee spotlight is Leroy Howell. Leroy started at CopyPro in October 1990, and has been a faithful employee at CopyPro for just over 27 years. Starting as a field technician, Leroy has had various responsibilities ranging from managing a field territory to managing a team of field technicians, and he’s currently an IT specialist. In this current roll, Leroy specializes in the integration of office equipment in the customer’s environment, meaning he has to be fluent in everything from networking to proprietary software. Leroy has always been a team player willing to do whatever was needed to provide... View Article
October 2, 2017
Published by CopyPro
This month we would like to shine our employee spotlight on Staton Richardson. Staton started with CopyPro in 1992 as a technician in the Service Department. His Networking and Computer skills were soon discovered and needed in the IT Department as the Office Technology Industry began to enter into a more connected environment. Staton made the switch to the IT Department and then later into the Solutions Department where he has Certifications in several software packages including his Docuware Systems Consultant Certification. Staton is also a CompTia Certified Document Imaging Architect which helps him to understand customer’s needs when it... View Article
September 1, 2017
Published by CopyPro
This month we would like to shine our employee spotlight on Lee Parrish. Lee started with CopyPro in 2015 as a delivery driver. He excelled at this position by always putting the customer first and assisting them with any concerns. Lee was then promoted to his current position of warehouse assistant where his duties include inventory control, receiving, equipment setup & daily shipping responsibilities. Lee continues to excel in every aspect of his new position with a “whatever it takes” attitude. Lee lives in Kinston with his wife, Amy and children, Nick, Kassidy and Emily, ages 14, 11 and 9... View Article
August 3, 2017
Published by CopyPro
WILMINGTON, NC (July 19, 2017) — CopyPro, Inc. is pleased to announce the addition of Kelvin Espinal, Account Manager, to the Wilmington sales team. Kelvin has ten years of sales and technical experience in the copier industry. His territory will be Wayne and Johnston counties. Originally from Massachusetts, Kelvin served five years in the United States Marine Corps where he was an Aviation Electronics Technician. He is married and has five children. “We are delighted to welcome a person of Kelvin’s caliber to our staff. He will be a tremendous asset to the sales team,” stated Bob Pinner, Wilmington Branch... View Article
July 26, 2017
Published by CopyPro
WILMINGTON, NC (July 19, 2017) — CopyPro, Inc. is pleased to announce the addition of Casey Jones, Account Manager, to the Wilmington sales team. Casey’s been in copier for sales for over 15 years and his territory will consist of Jacksonville and Onslow County. Casey’s from Jacksonville and he enjoys spending time with his children and grandchildren. “We are excited to add Casey to our team. He will be an asset to the Wilmington sales force and we wish him great success,” stated Bob Pinner, Wilmington Branch Sales Manager. CopyPro, Inc. has been providing the technology and expertise needed to... View Article
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